Privacy Policy

1. Introduction

IBloopo AI ("we", "our", or "us") operates the IBloopo AI creative platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including AI video, audio, and image generation features. Please read this policy carefully. By using our services, you consent to the practices described here.

2. Information We Collect

We may collect the following types of information:

• Account information: email address, password (hashed), nickname, and avatar when you register or use third-party sign-in (e.g. Google, Apple).
• Usage and product data: prompts, scripts, generated content (video/audio/image), project and segment metadata, and feature usage to provide and improve our services.
• Payment and billing: payment method details are processed by third-party providers (e.g. PayPal). We store order identifiers, amounts, and platform coin balance related to your account.
• Technical and device data: IP address, browser type, device information, and log data (e.g. access times, errors) for security and operations.

3. How We Use Your Information

We use collected information to: provide, maintain, and improve our services; process payments and manage your balance; personalize your experience; send service-related notices; detect and prevent fraud or abuse; comply with legal obligations; and, with your consent where required, for marketing. We may use aggregated or de-identified data for analytics and product development.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information with: service providers that assist in hosting, analytics, payment processing, and AI/ML infrastructure (under strict agreements); legal or regulatory authorities when required by law; and affiliates or in connection with a merger or sale of assets, with notice where required. We may share aggregated or de-identified data that cannot reasonably identify you.

5. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, session management, preferences, and analytics. You can control cookies through your browser settings; disabling certain cookies may affect the functionality of our services.

6. Data Retention and Security

We retain your information for as long as your account is active or as needed to provide services, comply with law, or resolve disputes. We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure; we encourage strong passwords and prompt reporting of any suspected breach.

7. Your Rights

Depending on your location, you may have the right to: access, correct, or delete your personal data; restrict or object to certain processing; data portability; withdraw consent; and lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below. We will respond within the time required by applicable law.

8. Children

Our services are not directed to individuals under the age of 16 (or higher where required). We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us and we will take steps to delete it.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards (e.g. standard contractual clauses) where required by law for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may be communicated by email or a notice on our service. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions, to exercise your rights, or to report a concern, please contact us through the channel published on our website when available.